Dept of Communities


Communities adopts PMO as a Service


The Department of Communities (DoC) provide services to a diverse range of Western Australians, including people with disability, children who are in the legal care of the State and those who need a place to call home.

Our task

DoC engaged Consulcad as PMO specialists to augment and provide specialist services during a period of significant structural change resulting from the amalgamation of several agencies and fourfold increase in organisational size.

What we did

Consulcad worked in a hybrid service delivery approach with the existing PMO team, services included:

  • Methods, Tools and Learning Development
  • Governance and Reporting
  • Organisational Change and Benefits Management
  • Risk, Issues and Quality Management
  • Project Initiation and Program Start-up
  • Project Management and PPM Enhancement

PMOaaS provided extra resources and tools to the PMO and its users required due to reduced internal staff numbers and a large organisational restructure.  Additionally, Consulcad provided a stock take and review with options for senior management to take an expanded PMO forward.  

Our PPM specialists provided in depth support and enhancements for the PPM solution and provided a skills transfer and coaching service to internal PMO team members on administration and intermediate level systems support.

The outcome

The PMO maintained services levels during a period of significant structural change, is now configured and ready to meet the challenge of providing services to a customer base increased by 400% and has expanded its services to meet the requirement of new ‘flagship’ projects.